Techstep is a mobile technology company that enable organisations to perform smartly, securely, and sustainably through combining software, mobile devices, advisory and services to meet customers´ business and ESG goals. We are a leading provider of managed mobility services in Scandinavia, and positioning to take a leading position in Europe through our foothold in Poland. We serve more than 2,000 customers in Europe, with an annual revenue of NOK 1.1 billion in 2023. The company is listed on the Oslo Stock Exchange under the ticker TECH. To learn more about us, please visit www.techstep.io.

We’re looking for a Software Engineer to join our Solution Service Operations team!

In this role, you’ll be the second and third line of support, stepping in when users face technical challenges with our software applications. You’ll troubleshoot issues, deliver timely and effective solutions, and collaborate with other teams to resolve more complex problems. You will also work with maintenance of applications making sure they meet security and compliance requirements.

Areas of responsibility

• Provide second-level and third-level technical support for software-related issues via phone, email, and ticketing systems.
• Diagnose and resolve software problems, including installation, configuration, and usage errors.
• Document issues, solutions, and best practices in the knowledge base.
• Collaborate with R&D and QA teams to escalate and resolve complex issues.
• Assist with software updates, patches, and deployments.
• Educate users on software features and best practices.
• Monitor system performance and report anomalies or recurring issues.
• Keeping software up to date to meet security and compliance requirements

Experience and qualifications

• Proven experience in a technical support or helpdesk role, preferably in a software environment
• Familiarity with ticketing systems (e.g., Jira, Zendesk, Salesforce).
• Excellent problem-solving and communication skills.
• Experience with SQL, scripting and skilled in C#/.Net
• Ability to work independently and manage multiple tasks.
• Language: fluent in Norwegian or Swedish, with proficient level in English, speaking and writing.

Methodology

• ITIL framework
• KCS

The role reports to Team Lead Solution Service Operations.

We offer

Techstep can offer a challenging position in a company with high growth ambitions. You will have the opportunity to experience personal growth and development in a work environment that is characterized by strong values, diversity, and awesome team-spirit.

We know that diversity creates better results, and encourage all qualified candidates to apply. Does the position sound interesting? Do not hesitate, apply today!

We want your application no later than 19 of September preferably earlier, the position may be filled before the last application date.

 Welcome with your application!